What is the difference between a Return, Refund and an Exchange?

Under our Returns & Exchanges policy, what constitutes a  “Return” (or “Refund”) is when the item(s) you purchased from us did not meet your expectations for one reason or another and you are looking for a full/partial refund upon return of the item(s).

An “Exchange” on the other hand means that you would like to exchange the item you purchased from us for the same item(s) but of a different variation (i.e. size/colour/pattern) – OR for a completely different product of equal or higher value (price wise). You may also request for “Exchange” for items that arrived to you damaged (e.g. stained/ripped).

Please note that we check and document all our orders before shipping out.

What is Finix Wear’s exchange policy? 

Return/Refund – Available on unworn items within 14 days from date of shipment.

Exchanges – Available on unworn items within 14 days from date of shipment.

To start a Return/Exchange process, please email us at orders@finixwear.com with the following details:

For Return/Refund:

  • Email address used to place the order
  • Order reference number
  • Colour and size of the item(s) desired for return
  • Reason for returning your purchase (e.g. too big, too small, too short, too long, etc.)

For Exchange:

  • Email address used to place the order
  • Order reference number
  • Colour and size of the item(s) desired for return
  • Reason for exchanging your purchase (e.g. too big, too small, too short, too long, etc.)
  • Colours and sizes of the replacement item(s) you want

**Items returned or exchanged are to be in original condition, i.e.

  • have all tags intact (if any)
  • in their original packaging
  • no visible stains or damages to the apparel(s)
  • free from any obvious and non-neutral odours (e.g. cigarette smoke, food/oil, body sweat, perfume/garment scents)
  • unwashed (i.e. free from any detergent/washing powder smells)

Item(s) will not be eligible for Returns/Exchanges if they do not meet one or more of the above criteria. 

Sale/Marked-down items bought during promotional periods and/or using discount codes are strictly not eligible for return, refund or exchange.

Items bought on Pre-order are also not eligible for return, refund or exchange.

All returns/exchanges must be shipped via registered mail or any mail with tracking to our address. Finix Wear is not responsible for any lost or misplaced mails.

If we made a mistake with the delivery of your order (e.g. wrong address written, wrong item shipped, etc.), we are committed to rectifying the problem.

However, if it was a mistake on your end (e.g. provided us with the wrong delivery details, accidentally placed an order on the wrong item/size/colour, etc.), a re-delivery fee of $5 SGD will be administered if you do not inform us of your incorrect delivery details within 12 hours of your order.

Cancellation – Once orders are confirmed and processed, no cancellations are allowed once they’ve been packed and ready to ship.

First Time Buyer Discount – kindly note that we do not allow returns/refunds for all apparels purchased using the first time buyer discount code but we will be happy to assist with an exchange

How do I make an exchange or return?

Please drop us an email at orders@finixwear.com to inform us on the details of your Return/Exchange.

We will follow up with you on next steps.

All returns/exchanges must be shipped via registered mail or any mail with tracking to our address. Finix Wear is strictly responsible for any lost or misplaced mails.

Once your package is received, we will send you an email confirmation to let you know when we have received it. We will then review the state of your return/exchange and update you on the final outcome. Once approved, Returns/Exchanges are processed within 3 – 5 working days.

How long does it take for my returns/exchanges to be processed?

Once your package is received, we will send you an email confirmation to let you know your item(s) have been received. We will then review the state of your returns/ exchanges and update you on the final outcome. Once approved, returns/exchanges are processed within 3 – 5 working days.

I received a defective/incorrect order, what should I do?

Get in touch! We apologise for the inconvenience caused!

Please email us at orders@finixwear.com with the following details:

  • Full name
  • Email address used to place the order
  • Order Reference Number
  • Description of the defect. For incorrect orders, please let us know your correct order and what you actually got from us.
  • Photographic evidence of the defect or incorrect order (for incorrect size, please send us a general photograph of the item and a zoomed in shot of the size label).

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.