Return & Exchange Policy

Returns & Exchanges

Items must be returned within 14 days of delivery or collection. 

To be eligible for a return or exchange, items must:

  • Have original tags attached

  • Be unsoiled, unaltered and unwashed

  • Be free from stains, odour and any damages

Finix reserves the rights to reject any return that does not meet these criteria

For more information on how to return your order, click here

The following items are not eligible for returns, exchange or refund

  • Products purchased at marked-down or promotional prices

  • Pre-order items

In the event that a returned item does not meet our return eligibility criteria, a return shipping fee of $5 will be charged for the item to be sent back to you

Exchange & Shipping Responsibility

  • Change of Mind / Accidental Purchase / Wrong Item Ordered
    Return shipping costs will be borne by the customer.
  • Size Issues (Too Small / Too Big)
    Return shipping costs will be borne by the customer, or customers may also visit our flagship store in person for an exchange:
    📍 35B Keong Saik Road, Singapore 089142
    🕒 Tue – Sun, 11am – 7pm
  • Exchange for Another Product
    Return shipping costs will be borne by the customer, or customers may exchange in-store, provided the item meets our return eligibility criteria.

** We’re unfortunately unable to offer exchanges or refunds for international orders at the moment, as the high shipping costs and long processing times make it challenging for a small brand like ours.

To help you shop with confidence, we’re always happy to provide detailed sizing advice or product guidance before you place your order. Feel free to reach out to us anytime - we’ll do our best to assist you.

Exchange Policies

You may exchange your item for:

  • The same item in different size, colour or variation

  • A different item of less, equal or higher value 

If the item you want to exchange is of a lower value, the difference will be credited back to your original payment method within 10 business days. If the item you want to chance is of a higher value, our team will reach out to you as to the steps on how to make payment. 

To start a return, please click here.