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Returns & Exchanges

Items must be returned within 14 days of delivery or collection. 

To be eligible for a return or exchange, items must:

• Have original tags attached

• Be unsoiled, unaltered and unwashed

• Be free from stains, odour and any damages

Finix reserves the rights to reject any return that does not meet these criteria

For more information on how to return your order, click here

The following items are not eligible for returns, exchange or refund

• Products purchased at marked-down or promotional prices

• Pre-order items

In the event that a returned item does not meet our return eligibility criteria, a return shipping fee of $5 will be charged for the item to be sent back to you

Return & Exchange Shipping Responsibility

• Change of Mind / Accidental Purchase / Wrong Item Ordered
  Return shipping will be borne by the customer.

• Size Issues (Too Small / Too Big)
  Return shipping will be covered by Finix.

• Exchange for Another Product
  Return shipping will be covered by Finix, provided the item meets our return eligibility criteria.

Please note that international orders are currently not eligible for exchanges or refunds due to the high costs and extended processing time involved. We seek your kind understanding on this matter 

Exchange Policies

You may exchange your item for:

• The same item in different size, colour or variation

• A different item of less, equal or higher value 

If the item you want to exchange is of a lower value, the difference will be credited back to your original payment method within 10 business days. If the item you want to chance is of a higher value, our team will reach out to you as to the steps on how to make payment. 

To start a return, please click here.