Do you have a self-collect option?
No, we don’t. However, we have a stockist rack space at Design Orchard, 250 Orchard Road.
Do you ship locally (Singapore) and internationally?
Yes we do!
Local (Singapore) Delivery
Delivery is free for Singapore addresses on orders over $50 SGD.
You can expect to receive your parcel within 2 – 4 business days from the date of order placed.
Tracking information of your order will be sent to your email once your shipment has been dispatched.
Note: During sale periods, there may be a delay in deliveries due to the increase in volume.
Regular Shipping: ~10 – 22 days from the date of order
- Malaysia – $5 SGD
- ASEAN countries – $15 SGD
- Rest of Asia & the Pacific (except Australia, Japan & New Zealand) – $20 SGD
- Australia, New Zealand and Japan – $25 SGD
- United States, Canada, United Kingdom – $30 SGD
- Other countries not listed: $35 SGD
If you would like express delivery (i.e. ~4 – 7 business days), kindly reach out to us (email/Contact Us/IG/FB Messenger) before you make your purchase and we will do the necessary calculations and arrangements for you.
Customs & Import Charge: Import duties are charged once the package reaches your destination country. These charges must be paid by the recipient of the package.
Unfortunately, Finix does not have control over these charges as custom policies and import duties varies differently from country to country.
Can I change my order details?
We process orders quickly and we will do our best to help you with any changes in your order.
Please note that once your order has been processed and dispatched, it will no longer be possible for us to make any changes.
Send us a note as soon as possible at email@example.com if you need to make any changes.
How do I track my orders?
Once you’ve placed your order, an email confirmation will be sent to you shortly to confirm that your order has been received and is being processed. Once your order has been processed, you will receive an email and/or SMS to alert you that your package is on its way along with an order tracking number.
For local delivery, your orders should reach you in 2 – 4 business days. During high sales seasons (e.g. 11.11 Singles Day, Black Friday, Christmas and Chinese New Year), expect deliveries to take a little longer.